Loi-25

Privacy Policy
Le Manoir du Lac Delage inc. and the Manoir Health Center, share a common commitment to service excellence and respect for privacy. The different entities also share the same person responsible for the protection of personal information and the same IT equipment.

The protection of personal information and the management of confidentiality incidents are social issues that Manoir du Lac Delage inc. seriously consider. This is why it diligently complies with the requirements of Law 25 and therefore adheres to the definitions linked to it. The term “confidentiality incident” is defined as any legally unauthorized access, use or communication of personal information, as well as the loss of personal information or any other breach of its protection.

In addition, the term "personal information" is defined as any information, taken alone or in combination with other available information, concerning an individual and which allows him to be identified, such as information on his financial situation, his method of life or health.

However, the name of an individual, as well as their professional contact information, namely their title, address, telephone number and professional email address, are not personal information subject to Bill 25.

Personal information must be protected regardless of the nature of its medium and whatever its form.

Responsibility
Le Manoir du Lac Delage is responsible for all personal information that it has in its possession or that it manages, in particular personal information received directly

- For example; of our customers and our staff.

Le Manoir du Lac Delage adheres to best practices in cybersecurity with the external assistance of a company specializing in cybersecurity and network.

The Manoir du Lac Delage assigns a person responsible for the protection of personal information: Mr. Jean-Nicolas Joly, general manager. If you have any questions regarding the practices of Manoir du Lac Delage inc. in this matter, please send your request directly to jnjoly@lacdelage.com or by telephone at 418-848-2552 ext. 321.

Purposes of collecting personal information
Le Manoir du Lac Delage may collect and use personal information from any person seeking employment within the company in order to evaluate the possibility of hiring. This information remains confidential and is archived or destroyed securely, to the extent permitted by law.

Le Manoir du Lac Delage may also collect and use personal information belonging to customers in order to be able to offer the best possible service during a current or future stay.

This collection of information is always carried out within the limits permitted by law. These are also archived or destroyed securely, to the extent permitted by law.

The consent
Le Manoir du Lac Delage ensures that it obtains the explicit consent of the persons concerned before collecting, using or communicating their personal information, except in the case authorized or required by law.

Retention of personal information
Le Manoir du Lac Delage undertakes not to retain any personal information beyond the necessary time prescribed by law or these legal needs. Whether it is the personal information of these employees or the information of these customers, it is stored, used, archived or destroyed securely. Whether in electronic or paper form, the Manoir du Lac Delage has implemented strict and secure procedures on this subject and has joined forces with certified partners in order to maximize, to the best of these possibilities, the processing of these information.

Security measures
Le Manoir du Lac Delage works jointly with its IT partner MicroAge to ensure maximum protection of this computer data.

The handling of physical documents is subject to rigorous procedures which ensure the security of the information contained in these documents. For legal and/or administrative needs, the archiving of documents is done in a secure location and the destruction of these same documents is under the supervision of a qualified external firm which provides the Manor with a Certification of destruction, at each of these visits. .

Complaints handling procedure
Le Manoir du Lac Delage is aware of the importance of protecting personal information. It is for this reason that we have put in place a procedure relating to the reception and processing of complaints concerning the processing of personal information. Any complaint regarding the protection of personal information must be sent to the person responsible for the protection of personal information at jnjoly@lacdelage.com or by telephone at 418-848-2552 ext. 321. Each complaint will be treated confidentially. with great interest. Le Manoir du Lac Delage is also committed to working in collaboration with the Quebec Commission for Access to Information on the Commissioner’s website at www.cai.gouv.qc.ca.

Policy update
Le Manoir du Lac Delage undertakes to review its policy regularly based on new laws and legal and governmental recommendations in order to ensure the best possible protection for its customers and staff.

Complaints handling procedure
Le Manoir du Lac Delage is aware of the importance of protecting personal information. It is for this reason that we have put in place a procedure relating to the reception and processing of complaints concerning the processing of personal information. Any complaints regarding the protection of personal information must be addressed